Privacy Policy
We take privacy very seriously. We will never share information about our customers outside the scope of the sale, and all shipments are packaged securely and discreetly.

Payment Information
We accept Visa, Mastercard & Discover.  The charge on your statement as well as the return address when shipping will read as coming from a “Craft” company.  This is for discretionary purposes.  Again, that whole privacy thing.  We get it…

*** If your card declines, here is why that might have happened.***

Unlike some websites, we require a higher level of security when you check out.   For example, Master KJ orders pizza online and never remembers the CVV, so He makes something up and just enters whatever.  It goes through because the zip matched.  But…

We take it a couple steps further in efforts to protect our customers as well as ourselves, and require that the name, billing address zip, expiration date AND the cvv codes must all match what your bank has on file. If it doesn’t, the charge will be declined.    We’re terribly sorry for the inconvenience, but it’s better for us all to be safe, rather than sorry.

On the flip side, once in a great while, a pre-paid card will decline.  It’s rare, but if that’s what you are trying to use, we can take your order manually and send you an invoice via email and you can pay that way.  Just send us an email with full details (color, material, length, width, etc.) of what you want to purchase, your name, shipping address & phone number.  Or…  you can call during business hours M-F 8am-5pm Mountain Time.

Please DO NOT send us your credit card information in an email.  We are unable to accept payment that way.  This is for your security, and it covers our asses. 😉

We do not accept checks or money orders except for orders exceeding $500.00 and arrangements must be made in advance. If you would like to place a large (over $500) order paying via check or money order, please contact us to make the arrangements at: [email protected]. Please note that this payment option requires that payment first be received (and cleared) prior to shipment of merchandise.

If you prefer not to use the shopping cart, we ask that all orders be made through email. This is to ensure that your order is correct and so that we will have a record in order to meet your needs correctly the first time.

Shipping
Please note that your order may take additional time to process if there is something special you are ordering (personalized or customized items). This includes items such as candles, as they are custom made to order, as well as build-your-own canes, and other specialty canes. Although rare, there are times when there may be a lapse in stock, but we order replacements as soon as inventory is depleted. It is our policy that if it takes more than 2 weeks to ship a ‘standard (not customized) product’ due to lapse in stock, we will ship your order free and include a small token gift with your package as our thank you for your understanding. We pride ourselves on prompt service.

Further, we occasionally have questions regarding your order and/or any specific requests you may have made at checkout. In these instances, we will need to be able to contact you via the email & phone number you provide at checkout. Please provide real info so that we may reach you.  Fake emails & phone numbers raise red flags to us, plus…  it prevents us from making sure you get what you ordered. So please help us by providing actual ways to reach you should it become necessary.  As mentioned previously in our policies, we don’t sell or share your personal information with anyone with the exception of ONLY your shipping address & email to the shipping companies so that we can ship your packages & provide you with tracking numbers.

IMPORTANT: Shipping labels are generated entirely by what you type into the Shipping Address, unless you check that it is the ‘same as billing’; then, of course, it would go to the billing address.  Since we do not enter the addresses ourselves, but rather, you – the customer – have the responsibility of providing the correct address & contact information, we cannot be responsible, should you provide the wrong information. In some cases, customers who have ordered in the past & created an account with an address and have since then moved.  In this instance, your account information will remain as you entered it upon creating your account until you update your information.  Please make sure to check your information for accuracy before finalizing your order.

However, should the package be returned to us, we will happily either refund your money or send the package to the correct address.  Should you wish us to re-send it to you, please note that you would be responsible for paying to have it shipped to the correct address.

Rest assured, in the event that it becomes necessary to reach out to you for any questions regarding your order, we will try at least 3 times to contact you (twice by email & at least once by phone).  When we do have to call your phone number, we are always vague by first asking to speak to the person who placed the order, then when we have the right person, we say the following:

“I’m calling from KJC, LLC regarding your online order. Can you speak freely?”  This way, we don’t accidentally out you or spoil any surprises should you be on speaker phone and/or around people whose business it is not. If after 10 days, we have not heard back from you, your order will be canceled. We apologize for the inconvenience, but we feel this is a reasonable policy.

For more information on shipping, please click the “Shipping” button link found at the top of the page(s) of this website.

Warranties/Guarantees
We guarantee all workmanship and often work to our detriment. With that being said, if there is damage from misuse or abuse, if there is an issue resulting from improper treatment and/or lapses in care, we ask you to understand.

A note about Rattan:  Rattan is a naturally growing reed and we do our best to steam it straight.  Then we soak it in Boiled Linseed Oil, which conditions it and acts as a mold inhibitor.  However, no matter how straight we get the rods, after the oiling and final sanding process and as they settle, they can lose some of the straightness we created.  There’s not really anything we can do to prevent that.  If you want something perfectly straight & rigid, we are happy to recommend lots of other materials.  Rattan is breakable…  that’s why we soak them so your toys will be longer-lasting.  Unfortunately, in order to strengthen the rattan, it might not be perfectly straight and there could be some ‘slight’ curvature in the rod, but that doesn’t affect functionality.

We are very generous in our customer service – but, there have been times we simply wanted to choke the “living poop” out of folks who were unreasonable and/or did unspeakable things to their property.

That being said – please do not hesitate to talk with us about issues involving your KJ Cane product. Sincerely – we want it to be right and last you a lifetime of fun. Should there be an issue, please write immediately to [email protected]

Our success depends on your happiness!

Returns Information
There may be circumstances when a return is required.  This includes items that we made a mistake on, or if there is a defect in the product itself.  We take great pains to thoroughly describe our products and have pictures to aid in descriptions as well. Not liking something, or not understanding what you are ordering is not a reason for a return/refund.

Please note that Return Authorization Requests will only be accepted within 3 days of order delivery date. If you have an item that requires a return, please contact us at [email protected] for a Return Authorization number. Without an RA, we will just assume you are mailing us a gift!!

Due to the nature of some of the products being sold, we cannot accept returns on items that may come into contact with bodily fluids; ie, Gags, Vibes, and other products designed for insertion (or touching “those” places). Also, custom items are not accepted for returns. However, if an item is found to be defective, we will gladly exchange it for a working model.

We apologize for any inconvenience.

Thank you and happy shopping!!!

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