We take privacy very seriously. We will never share information about our customers outside the scope of the sale, and all shipments are packaged securely and discreetly.
We accept Visa, Mastercard & Discover.
*** If your card declines, here is why that might have happened.***
Unlike some websites, we require a higher level of security when you check out. For example, Master KJ orders pizza online and never remembers the CVV, so He makes something up and just enters whatever. It goes through because the zip matched. But…
We take it a couple steps further in efforts to protect our customers as well as ourselves, and require that the name, billing address zip, expiration date AND the cvv codes must all match what your bank has on file. If it doesn’t, the charge will be declined. We’re terribly sorry for the inconvenience, but it’s better for us all to be safe, rather than sorry.
On the flip side, once in a great while, a pre-paid card will decline. It’s rare, but if that’s what you are trying to use, we can take your order manually and send you an invoice via email and you can pay that way. Just send us an email with full details (color, material, length, width, etc.) of what you want to purchase, your name, shipping address & phone number. Or… you can call during business hours M-F 8am-5pm Mountain Time.
Please DO NOT send us your credit card information in an email. We are unable to accept payment that way. This is for your security, and it covers our asses. 😉
We do not accept checks or money orders except for orders exceeding $500.00 and arrangements must be made in advance. If you would like to place a large (over $500) order paying via check or money order, please contact us to make the arrangements at: email@example.com. Please note that this payment option requires that payment first be received (and cleared) prior to shipment of merchandise.
If you prefer not to use the shopping cart, we ask that all orders be made through email. This is to ensure that your order is correct and so that we will have a record in order to meet your needs correctly the first time.
Again, if you prefer a phone order, you can call during business hours as listed above.
Orders may be shipped within 1-3 business days.
However, please note that your order may take additional time to process if there is something special you are ordering (personalized or customized items). This includes items such as candles, as they are custom made to order, as well as build-your-own canes, and other specialty canes. Although rare, there are times when there may be a lapse in stock, but we order replacements as soon as inventory is depleted. It is our policy that if it takes more than 2 weeks to ship a ‘standard (not customized) product’ due to lapse in stock, we will ship your order free and include a small token gift with your package as our thank you for your understanding. We pride ourselves on prompt service.
Further, we occasionally have questions regarding your wishes on a particular request and/or the order may have not been placed correctly. In these instances, we will have to contact you via email or the phone number you provide at checkout in order to proceed. We try at least 3 times to contact you (twice by email and once by phone) and allow one week from our initial attempt at contacting you for you to reply. If after one week, we have not heard back from you, your order will be canceled. We apologize for the inconvenience, but we feel this is a reasonable policy.
For more information on shipping, please click the “Shipping” button link found on the top of the page(s) of this website.
We guarantee all workmanship and often work to our detriment. With that being said, if there is damage from misuse or abuse, if there is an issue resulting from improper treatment and/or lapses in care, we ask you to understand.
A note about Rattan: Rattan is a naturally growing reed and we do our best to steam it straight. Then we soak it in Boiled Linseed Oil, which conditions it and acts as a mold inhibitor. However, no matter how straight we get the rods, after the oiling and final sanding process and as they settle, they can lose some of the straightness we created. There’s not really anything we can do to prevent that. If you want something perfectly straight & rigid, we are happy to recommend lots of other materials. Rattan is breakable… that’s why we soak them so your toys will be longer-lasting. Unfortunately, in order to strengthen the rattan, it might not be perfectly straight and there could be some ‘slight’ curvature in the rod, but that doesn’t affect functionality.
We are very generous in our customer service – but, there have been times we simply wanted to choke the “living poop” out of folks who were unreasonable and/or did unspeakable things to their property.
That being said – please do not hesitate to talk with us about issues involving your KJ Cane product. Sincerely – we want it to be right and last you a lifetime of fun. Should there be an issue, please write immediately to firstname.lastname@example.org
Our success depends on your happiness!
There may be circumstances when a return is required. Please note that returns will only be accepted within 30 days of the sale date. If you have an item that requires a return, please contact us at email@example.com for a Return Authorization number. Without an RA, we will just assume you are mailing us a gift!!
Due to the nature of some of the products being sold, we cannot accept returns on items that may come into contact with bodily fluids; ie, Gags, Vibes, and other products designed for insertion (or touching “those” places). Also, custom items are not accepted for returns. However, if an item is found to be defective, we will gladly exchange it for a working model.
We apologize for any inconvenience.
Thank you and happy shopping!!!
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